Receive and Make Calls on your Computer using ‘Softphone’
(virtual phone)

Softphone Features

  • Receive Incoming calls from your desktop or mobile device.
  • Make outgoing calls from desktop/mobile device.
  • Upload Custom Scripts for Agents based on Specific Call Queues.
  • Record incoming calls.
  • Capture agent notes and call disposition.
Setup your Free Trial Account Today!

FAQs About using softphone

What kind of Computer or browser do I need?

Softphone works seamlessly with any Windows or Apple desktop or any Apple or Android mobile device.

How much does it cost to setup Softphone?

Unlike other companies, AvidTrak does not charge for use of Softphone Software. You only pay for minute usage.

Does Softphone support SMS?

Yes, SMS communications can be sent smoothly via Softphone from both your desktop or mobile device.

Can the Agent complete the call without writing notes and call disposition?

Notes are not mandatory, but the agent must capture the call disposition before the call is considered completed.

Are the agent notes and disposition available as a permanent record for others to view?

Yes, agent notes and disposition are permanently logged and tagged with specific caller IDs. The notes and disposition are visible whenever the same caller recontacts the business.

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