About AvidTrak

Aquire | Analyze | Act

Company

AvidTrak provides not just call tracking but also a comprehensive reporting platform that integrates with all your favorite marketing and CRM tools. Since 2010 the key differentiator between AvidTrak and other call tracking vendors is pricing that is less than half what others charge for similar solution.

Purpose

We believe that for any company cost effective lead generation and profitable customer acquisition comes by way of timely marketing intelligence and data analytics that not only works but fits with any budget. Just as Zoom democratized the world of online meetings, it is AvidTrak’s mission to deliver a robust, easy to use call tracking and reporting platform that is readily affordable.

Customers

We are fanatical about product support and customer service. It is no secret that it is our customers that have driven our road map and have built AvidTrak’s platform to what it is today. Whether it is customized integrations into other platforms or proprietary reporting that our clients have required, we have delivered these at no extra cost.

Here’s why thousands of business have chosen AvidTrak

Affordability

Our clients are savvy enough to realize that paying more for call tracking, reporting and integrations without getting anything more is well, not savvy.

Support

Not only do we onboard our clients for free, but we are available on phone, email, and text to assist our clients get the most use of our platform. Our extensive experience allows us to be efficient which saves our clients time and money

Continuous Improvement

We do not sit still. Whether it is a customized contact center, or integrations with a 3rd party platform our clients are always getting the benefit of our experienced knowledgebase and engineering skill set to deliver solutions that fit their needs

Clarifications on Pricing for Call Tracking Numbers & Minutes

AvidTrak Numbers come packaged with Call Tracking Software which comprises of a hosted software solution. The call tracking service is a prepaid service which is offered on a month-to-month basis.

Our service fee structure is broken up into:

Monthly recurring charges for phone number rental
Talk time minutes for inbound phone calls

Monthly Recurring Charges for Phone Number Rental

The phone number rental is collected in advance every month on the 1st of the month. We do not refund monthly rental fee after it has been deducted from your account.

Talk time Minutes for Inbound Phone Calls

Charges for talk time on the phone use accrue daily. Your account will be charged for the amount of talk time incurred by you.

AvidTrak Solves Call Tracking Problems!

Problems Solutions

How many call tracking numbers do I need for keyword call tracking?

Use the Estimator tool to determine how many phone numbers you will need to perform keyword level call tracking.

What happens if my account balance drops below $0?

If your account balance drops below $0 services to your account may be suspended. It is therefore essential that your account always maintain a positive balance. In the event that your credit card is declined AvidTrak’s billing system will issue a warning email advising you of the issues evidenced with your card. It is therefore important that you keep your billing email updated. Your billing email on file may be verified and/or updated by logging into your account and clicking My Account > My Account Setting.

How to make a one-time payment in lieu of automatic recharge?

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