POWER YOUR BUSINESS WITH ADVANCED CALL TRANSFER TOOLS.

ADVANCED PHONE ROUTING ENSURES THAT YOU NEVER MISS A CALL

 

Sequential (Round Robin) Call Transfer
Simultaneous Dial Out to Multiple Recipients
Off Hours and Holiday Call Routing
IVR (Interactive Voice Response)
Caller ID Based Call Routing.

MANAGE INCOMING CALL LOAD WITH SEQUENTIAL (ROUND ROBIN) ROUTING

  • Use Sequential Call Routing to create a call answer protocol.
  • Set the number of rings an agent’s number will ring before advancing to the next call attendant.
  • Optimize utilization of your team’s time.

SIMULTANEUOUSLY PATCH AN INCOMING CALL TO MULTIPLE RECIPIENTS

  • Send an incoming call to multiple call-attendants.
  • Incoming call will ring on many phones simultaneously until it is answered.
  • Reduce Customer wait time to speak with an Agent.

AFTER HOURS AND HOLIDAY CALL ROUTING

  • Easily setup after-hours and holiday call forwarding to route to 3rd party answering services.
  • Alternatively, send calls to voicemail during after-hours and holidays.
  • Listen to call recordings of after-hours agents.

IMPLEMENT IVR (INTERACTIVE VOICE RESPONSE) TO GAUGE THE CALL LOAD ON SALES AND SERVICE DEPARTMENTS.

  • Bring clarity to your staffing needs by using data to determine call volume by department.
  • Use IVR to allow your customers the flexibility of choosing the company department to which they need to connect.
  • Prevent auto dialed ROBO callers using IVR.

CALLER ID BASED CALL ROUTING

  • Create pools of caller IDs to navigate calls to specific attendants.
  • Caller IDs not included in pool get calls forwarded voicemail or can be setup for auto disconnect.
  • Caller ID based call routing works great for widely dispersed call attendants.

AVIDTRAK ADVANCED CALL ROUTING FAQs

QUESTIONS

ANSWERS

What is the main difference between Sequential Call Routing and Simultaneous Call Routing?

Sequential Call Routing which is also sometimes called ‘Round Robin’ call routing, forwards the call in a sequence to multiple call attendants. If the first attendant does not answer the call after a preset number of rings, the system dials the call to the second attendant. The moment an attendant in the sequence picks up the call, the sequence is completed until the next call.

In Simultaneous Call Routing, the call is forwarded to multiple attendants at the same time. The first attendant to answer the call terminates the call ringing to others.

Can I mix Sequential Call Forwarding with Simultaneous Dial Out?

This is not a recommended practice as it can impact the caller experience.

May I combine After Hours and Holiday Call Forwarding with Sequential or Simultaneous Call Forwarding?

Yes, this feature is available in AvidTrak’s system.

How many attendants can I have for sequential or simultaneous call forwarding?

AvidTrak allows up to seven attendants for both sequential and simultaneous call forwarding.

What happens if no one answers the call in simultaneous or sequential forwarding mode?

You have an option of looping the call to retry the attendants or you can setup a message advising the caller to try back before terminating the call.

Are there extra costs associated with implementing any of the Advanced Call Forwarding features?

There are no extra charges for using these features.

Are the advanced forwarding features setup at an account level for all numbers within an account or is it applied for each number?

You can apply the same advanced call routing setting to all the numbers within your account or you may customize the setting and add a unique setting to each individual number in your account.

Still have more questions? Call (888) 592-2921
or Email Info@AvidTrak.com

What some of our customers are saying about us…

“You guys have the best customer service in the industry.”

“Those other guys made me pay so much more for the same features, and they even charge extra for their nonexistent customer service.”

“I can’t believe you offer all the features I need at such a reasonable price.”

“I wish I had found you before I spent thousands of dollars more than I needed to, on the same functionality that you offer.”

“You are our company’s secret weapon.”

“I am closing so many more sales now that I’m using your Contact Center.”

Sign Up for an AvidTrak Account Today with A

Free Trial Plan

that includes

All the Features.

(No Credit Card Required.)

Starter

$20

Includes: Volume
Number

Number:

The specified 30-day quantity of local phone numbers in each package. Overage charges are applicable only after the respective volume has been exceeded for the period.

 1
Talktime Minutes

Talktime Minutes:

The specified 30-day volume of talk time minutes in each local package. Overage charges are applicable only after the respective volume has been exceeded for the period.

 400
SMS

SMS:

The number of sms that a supervisor can send or receive. Overage charges are applicable only after the respective volume has been exceeded for the period.

 50
Form Submission

Form Submission:

The number of minutes that an agent can place a call on hold to interact with a supervisor.

 50
Email Tracking

Email Tracking:

The number of instances that a call is transferred to a different call-queue or to an outside line.

 50
Try Free

* $20 free credit / 14 days
(whichever comes first)

Most Popular

Professional

$40

Includes: Volume
Number 5
Talktime Minutes 800
SMS 75
Form Submission 75
Email Tracking 75
Try Free

* $20 free credit / 14 days
(whichever comes first)

Agency

$100

Includes: Volume
Number 5
Talktime Minutes 3000
SMS 100
Form Submission 100
Email Tracking 100
Try Free

* $20 free credit / 14 days
(whichever comes first)

Note: Overage charges will be applied after package offer fully used for each functionality until next renewal.

Starter

$20

Includes: Volume
Calls

Calls:

The specified 30-day volume of calls in each package. Overage charges are applicable only after the respective volume has been exceeded for the period.

 50
Number

Number:

The specified 30-day quantity of local phone numbers in each package. Overage charges are applicable only after the respective volume has been exceeded for the period.

 1
Talktime Minutes

Talktime Minutes:

The specified 30-day volume of talk time minutes in each local package. Overage charges are applicable only after the respective volume has been exceeded for the period.

 275
Minutes

Minutes:

The number of minutes that a supervisor can listen in to client-agent calls. Overage charges are applicable only after the respective volume has been exceeded for the period.

 50
Consults

Consults:

The number of minutes that an agent can place a call on hold to interact with a supervisor.

 50
Transfers

Transfers:

The number of instances that a call is transferred to a different call-queue or to an outside line.

 50
Try Free

* $20 free credit / 14 days
(whichever comes first)

Most Popular

Intermediate

$40

Includes: Volume
Calls 200
Number 4
Talktime Minutes 500
Minutes 75
Consults 75
Transfers 75
Try Free

* $20 free credit / 14 days
(whichever comes first)

enterprise

$100

Includes: Volume
Calls 400
Number 5
Talktime Minutes 2000
Minutes 100
Consults 100
Transfers 100
Try Free

* $20 free credit / 14 days
(whichever comes first)

Note: Overage charges will be applied after package offer fully used for each functionality until next renewal.

Start your Call Tracking Free Trial Today with $20 Credit

Call (888) 592-2921 or Email Info@AvidTrak.com for more information

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